Digitised shared service centers: the next evolutionary step.
ACT NOW – KEY TAKE-AWAYS:
- Examining existing SSC strategies as regards location, the contents of the service portfolio, and opportunities offered by digitisation.
- Challenging costs and quality delivered by current SSCs (full-cost performance analysis including inefficiencies and displaced tasks).
- Reorientating service portfolios to take account of increasing demands placed by customers on service quality (software development).
- Turning SSCs from cost centres into profit centres.
- Future-proofing by working towards sustainable profitability.